One promise runs the whole call: the Amanda Promise.
Press Start Call. Claude plays a brand-new customer live over a real Anthropic API call, and ElevenLabs gives them an actual natural voice — you won't know what the call is about until it starts, just like the real thing. Tap the mic and just talk — no typing needed.
Learn the Script
First time here? Start with this short, step-by-step walkthrough before your first practice call.
1 Greet2 Listen and mirror3 Assure4 Both gates5 Their info6 Job questions7 Book real times8 Value build ×39 Flex + confirm + promise
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Answer the phone first — your greeting kicks off the call.
Tap once — then just talk. No typing needed.
(mic idle)
New Call Request guide
Lead type — pick one
"Thanks for calling Taggart Plumbing, this is Amanda — what are we solving today?"
"Hi, is this ________? ... ________, this is Amanda from Taggart Plumbing — you reached out to us about ________. Did I catch you at an okay time? ... Great — tell me what's going on." bad time? get a time, call at that exact time
Step 3 · listen, then mirror
"Okay — so ________. Got it."
Step 4 · Assurance — Storm or Sunshine?
"Alright, we handle this all the time. Let's get you taken care of." — or your own words · then run BOTH gates
"That's smart. Most people wait until it breaks. But you're not most people." — or your own words · then run BOTH gates
Gate 1 — owner-occupant?
"And just so I set this up right — is this your home, one you own and live in?"
"Got it — thank you for calling on their behalf. The way we're set up, we can only schedule with the homeowner directly — the person who owns the home and lives there. If you can have them give us a call, we'd be glad to take care of them."
Gate 2 — home type (no mobile/modular)
"And what type of home is it — house, townhome, condo... or a mobile or modular home?"
"I appreciate you calling — mobile and modular homes have different plumbing systems than we're set up for, and I don't want to send someone out who can't take care of you properly. You'd want a company that specializes in mobile home plumbing. I'm sorry we couldn't help this time."
Step 5 · Client information — ask FIRST:
"Alright — have we worked with you before?"
"Perfect, let me pull you up — can you confirm the best phone number for you? ... And the address we'd be coming to?"
"Let me grab a couple details so I take care of this right — can I get your name? ... Best phone number? ... And the address we'd be coming to?"
Step 6 · gather job information
"Can you tell me a little more about ________?"
Step 7 · set the appointment — real times only
"________, looks like our next available appointment is ________ between ________ and ________ — does that work for you?"
Step 8 · value build — Beat 1, the arrival
"Great — here's what to expect. When our technician is on the way, you'll get a text so you know he's coming. The plumber arriving at your home is licensed, and he'll be in a clearly marked, fully stocked vehicle — so most repairs can be done the same day."
Beat 2, the visit — breathe first
"While he's in your home he'll use drop cloths and floor savers to keep everything clean, and he'll clean up completely when he's done."
Call type — picks Beat 3
Beat 3 — $80 · "He'll walk you through your options and pricing before any work starts. The $80 is waived if we do the work. Sound good?"
Beat 3 — free (water heaters) · "Once he's evaluated it, he'll walk you through your options with upfront pricing — and since it's a water heater, the estimate is completely free. You'll always have choices, and you decide. Sound good?"
Beat 3 — $350 flat, camera included · "Once he's out there, he'll get that drain open — and where the line's large enough, the camera's included: he'll run a sewer camera through it so you can actually see the condition of your line, and if anything's going on down there, he'll show you and walk you through your options. For the drain cleaning it's a $350 — that's the whole number, camera included, no diagnostic fee. Sound good?"
Say "Sound good?" ONCE — only here, at the end of Beat 3.
Step 9a · flexibility question — every caller
"And are you flexible if something opens up sooner?"
Step 9b · confirm details
"So that's ________ at ________ on ________, between ________ and ________."
Step 9c · wrap up — the Amanda promise · never skip
"________, just so you're aware — between now and the time of your appointment, if anything changes or you need anything at all, my name is Amanda. If you call and ask for me, I'll be the one to get you taken care of. We look forward to seeing you on ________. I hope you have a fantastic day!"